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Ensuring continuity of operations in uncertain times

Written byRaymond Falschau

May 29, 2020

Telework as an Approach to Managing Uncertainty

The health crisis that we are experiencing today has as a consequence an economic crisis that upsets and radically modifies the organizational modes of operation in various areas. Several economists and leaders of central banks around the world agree that this health crisis would have an unprecedented impact on the global economy and it is with this lens that it is described as the worst economic crisis since the Great Depression. One determinant that characterizes this crisis is undoubtedly the uncertainty in decision making at the personal, organizational, country and worldwide level.

Different local and worldwide events including those related to global warming, natural disasters, major industrial accidents, cyber-attacks or pandemic lead to uncertainty in decision making in the mist of the storm.

In order to manage these uncertainties, many organizations have massively adopted teleworking as a way to keep continuity in work production. Although telework is a way of planning work strategy that is not new, the coronavirus health crisis and the proliferation of communication technologies have made it possible to adopt it as a tool for managing uncertainty in the business continuity. 

Telework consists of carrying out all or part of work away from the place commonly provided by the employer. This concept is usually in conflict with the settings of traditional work standards where respect for order and organizational culture dominate. Several organizations, even the most reluctant to adopt telework, are now using it, and it is in this perspective that we should ask ourselves questions about its relevance and the issues at stake.
Talking about the issues surrounding telework, and many authors have approached it from societal, organizational and personal perspectives, is equivalent to looking at the dynamics of work as a whole as a way of organizing (or reorganizing) work style. This dynamic seems to outdated to most, because one must look at the issues of telework within the dynamics of organizational sustainability, in other words as a tool for managing uncertainty.

In some sense, teleworking helps ensure business continuity, and it is the result of a strategy to reduce the negative economic effects of the coronavirus health crisis. This approach therefore helps protect the lives of employees while ensuring the continuation of essential activities.

It also preserves to a certain extent the revenues that will help in the recovery and the return to normalcy if necessary. Finally, this business continuity management solution reduces the vulnerability of organizations while increasing resilience and robustness in resuming normal operations.

It is with this dynamic that Epsilon Eco, a consulting firm, offers risk and uncertainty management services that should enable your organization to be resilient in crisis situations regardless of their nature or sources. Epsilon Eco‘s experts in risk and uncertainty management are equipped with knowledge based on best practices to reduce your organization’s vulnerability in a crisis situation. They advise you by using the latest research and knowledge in the choice of tools and strategies that can help ensure the success and continuity of your activities. They are there to help you improve your risk management practice related to unexpected events.

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